FAQ's
Q: What is London and Ivy?
London and Ivy is an independent online fashion store offering stylish women’s apparel and trend-inspired wardrobe essentials. Our focus is on quality, comfort, transparent pricing, and a seamless online shopping experience.
Q: Where is your business based?
London and Ivy operates as an online-only store, allowing us to serve customers across multiple locations while keeping our collections accessible and up to date.
Q: How can I contact customer support?
You can reach our support team anytime via email:
Email: support@londonandivy.com
Customer Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM
We aim to respond to all inquiries within 24 hours.
Orders, Pricing & Payments
Q: How are product prices shown on your website?
All product prices are displayed clearly on each product page. The price you see reflects the cost of the item, excluding shipping (if applicable), which is calculated at checkout.
Q: What payment methods do you accept?
We accept secure payments through major providers, including:
- Visa
- Mastercard
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
All transactions are encrypted and processed through secure payment gateways.
Q: Will the price change after I place my order?
No. Once your order is placed, the total amount paid at checkout will not change.
Shipping & Delivery
Q: What are your shipping timelines?
Orders are typically processed within 1–3 business days.
Estimated delivery times:
- Domestic: 4–7 business days
- International: 7–14 business days
For full details, please refer to our Shipping Policy page.
Q: How do I track my order?
Once your order is shipped, you will receive a confirmation email containing your tracking number and tracking link.
Returns & Refunds
Q: What is your return policy?
We accept returns for eligible items within the timeframe outlined in our Return & Refund Policy. Items must be unused, unworn, and in original packaging.
Q: How will I receive my refund?
Approved refunds are issued back to the original payment method after the returned item has been received and inspected.
Product Information
Q: Are product images and descriptions accurate?
Yes. We make every effort to ensure product images, sizing, and descriptions accurately represent the item you will receive.
Please note that slight color variations may occur due to screen settings.
Q: What if an item is out of stock?
If a product is unavailable, it will be marked as out of stock on the product page. We regularly restock popular items whenever possible.
Trust & Transparency
Q: How do you protect customer data?
We take privacy seriously. Customer information is protected using secure systems and encryption technologies. For full details, please review our Privacy Policy.
Q: Where can I find your store policies?
You can access all important policies in our website footer, including:
- Shipping Policy
- Return & Refund Policy
- Terms & Conditions
- Privacy Policy
We believe in full transparency so customers can shop with confidence.
If you have any additional questions, feel free to contact us at support@londonandivy.com — we’re always happy to help.
Thank you for choosing London and Ivy.