Privacy Policy – London Ivy

At London and Ivy, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit or make a purchase from our website.

By using our site, you agree to the practices described below.

1. Information We Collect

When you visit or place an order on our website, we may collect the following information:

Personal Information

  • Full name
  • Billing & shipping address
  • Email address
  • Phone number
  • Payment details (processed securely via payment gateways)

Order Information

  • Products purchased
  • Order value
  • Transaction date
  • Delivery details

Technical Information

  • IP address
  • Browser type
  • Device information
  • Cookies and usage data

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Send order confirmations & shipping updates
  • Provide customer support
  • Improve our website and services
  • Prevent fraudulent transactions
  • Send promotional emails (only if you opt in)

3. Sharing Your Information

We do not sell or rent your personal data.

We may share information with trusted third parties only when necessary, such as:

  • Payment processors
  • Shipping & courier partners
  • Website hosting providers
  • Marketing/email service platforms

These partners are obligated to keep your data secure.

4. Cookies & Tracking Technologies

Our website uses cookies to:

  • Enhance browsing experience
  • Remember cart items
  • Analyze website traffic
  • Personalize content and ads

You can disable cookies in your browser settings, though some site features may not function properly.

5. Data Security

We implement industry-standard security measures to protect your personal data, including:

  • SSL encryption
  • Secure payment gateways
  • Restricted data access

However, no online transmission is 100% secure, so we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Opt out of marketing communications

To exercise these rights, contact us at the email below.

7. Data Retention

We retain your information only as long as necessary to:

  • Complete transactions
  • Comply with legal obligations
  • Resolve disputes

8. Third-Party Links

Our website may contain links to third-party sites.

We are not responsible for the privacy practices or content of those external websites.

9. Children’s Privacy

London and Ivy does not knowingly collect personal information from individuals under the age of 13.

If we discover such data has been collected, we will delete it immediately.

10. Policy Updates

We reserve the right to update this Privacy Policy at any time.

Changes will be posted on this page with the revised effective date.

We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Store Name: London  Ivy
Email: support@londonandivy.com

Customer Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM

Thank you for trusting London and Ivy with your information.