Return and Refund Policy – London Ivy
At London Ivy, your satisfaction means everything to us. If your purchase does not meet your expectations, we offer a simple and transparent return and refund process.
1. Eligible Return Items
We accept returns only for items that are brand new, unused, and unopened.
Products marked as Final Sale are not eligible for return or refund.
2. Return Request Period
All return requests must be submitted within 14 days of the delivery date.
3. Condition Requirements
To qualify for a return, items must be:
- Unused and unworn
- In their original packaging
- With all tags, labels, accessories, and inserts intact
Items that do not meet these conditions may not be approved for return.
4. How to Initiate a Return
To start a return, please email us at support@londonandivy.com with your order number and reason for return.
Once your request is approved, our team will provide detailed return instructions.
Kindly ensure:
- A copy of your receipt or order confirmation is included
- Products are securely packaged to prevent damage during transit
5. Return Shipping Charges
Customers are responsible for return shipping costs unless:
- The item received is damaged
- The wrong product was delivered
6. Refund Process
Refunds are processed within 7 business days after we receive and inspect the returned item.
Approved refunds will be issued to the original payment method used at checkout.
Please note:
- Original shipping charges are non-refundable
- Shipping fees will only be refunded if the return is due to our error
7. Exchanges
We offer exchanges only for items that arrive damaged or incorrect.
Exchange requests must be made within 4 days of delivery by contacting our support team.
8. Contact Us
Customer Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM
We aim to respond to all inquiries within 24 hours.
Store Name: London Ivy
Email: support@londonandivy.com
Thank you for shopping with London and Ivy. We appreciate your trust in our brand.