Shipping Policy – London Ivy

At London Ivy, we are committed to delivering your order safely and on time. Please review our shipping policy below for complete details on processing, delivery timelines, and shipping terms.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During high-volume periods (sales, holidays, product launches), processing times may be slightly extended.

2. Shipping Time & Delivery Estimates

Estimated delivery timelines:

  • Domestic Shipping: 4–7 business days
  • International Shipping: 7–14 business days

Delivery times may vary depending on your location, courier partner, and customs clearance (for international orders).

3. Shipping Charges

Shipping charges are calculated at checkout based on:

  • Delivery location
  • Order weight
  • Shipping method selected

We may offer free shipping promotions from time to time, which will be displayed on our website.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You can track your shipment in real time using the tracking link provided.

5. Incorrect Address Disclaimer

Please ensure that your shipping address is accurate and complete at checkout.

London and Ivy is not responsible for delays or lost packages caused by incorrect or incomplete addresses provided by customers.

If you notice an error, contact us immediately at support@londonandivy.com.

6. Lost or Delayed Shipments

If your order is significantly delayed or lost in transit, please contact our support team.

We will coordinate with the courier partner to investigate and resolve the issue as quickly as possible.

7. Damaged Packages

If your package arrives damaged:

  • Please take photos of the package and product
  • Contact us within 48 hours of delivery

We will arrange a replacement or refund after verification.

8. International Shipping & Customs

For international orders:

  • Customers are responsible for customs duties, taxes, or import fees (if applicable)
  • London and Ivy is not responsible for delays caused by customs clearance

9. Contact Information

Customer Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM

Store Name: London Ivy
Email: support@londonandivy.com

We aim to respond within 24 hours.

Thank you for choosing London and Ivy. We appreciate your business and strive to deliver the best shopping experience.